Normally, there are two reason why you did not receive order confirmation or tracking from us,

a. the email may have went to the spambox, please check your Spambox or "All Emails"

b. you have entered the wrong email address *this happens a lot


a. quick way, login to your store account to retrieve the order details and tracking number

b. email us at with your order details that you can remember such as your order number, email, name or address